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Frequently Asked Questions
Get answers to our most common questions
My giftee only has expensive items on their wishlist, Do I have to send them something from it?
Does my Gifter see how I rate their Gift?
How do I create an exchange?
What constitutes valid shipping proof?
How long do I have to ship a rematch gift?
How do I enable Direct Rematching on my account?
I'm disappointed in the gift I received, do I have to post it?
Where do I report having not received a gift?
What happens if I sign up to be a rematch gifter?
How do I link my Social Media (Reddit, X, Instagram, Pinterest, Mastodon) to my profile?
What happens if I receive a "bad" gift?
Who can view my shipping proof?
If I'm rematched, how long will I have to wait to receive a rematch gift?
What is direct rematching?
Why was my Amazon TBA Tracking denied?
I have a Reddit Gifts account, is it too late to link it?
What does Domestic > International > Worldwide mean?
How do I message my Giftee?
What happens if I don't send a gift for an exchange?
My Giftee is banned!
How do I make a Gallery Post?
How do I retrieve my match?
I've matched with my Parent / Sibling / Friend / Wife / Husband
How do I sign up for Worldwide shipping?
How do I mark my gift as shipped?
What emails will I receive?
What is an Address Blacklist
I didn't receive a gift, what should I do?
What do experience and levels mean?
Am I required to post in the gift gallery upon receipt?
What happens if I send gifts that have nothing to do with the theme of an exchange?
My Giftee hasn't posted my gift!
Why hasn't my premium membership activated?
Am I allowed multiple accounts?
Will I be required to provide a phone number?
How much should I spend on an exchange?
How do I provide shipping proof for a Postcard or Card exchange?
My rematch giftee received their original gift!
My Giftee has sent me a different address to ship their gift to, Can I ship it?
What do the matching preferences mean?
How do I delete my account?
How do I upload shipping proof from USPS?
How do I message my Gifter?
Will I be gifting to the same person who is gifting to me?
How do I upload shipping proof from Etsy?
